New York, NY,  September 25, 2023 – LevelUP Human Capital Solutions (HCS), a prominent player in mid-market talent acquisition, workforce management, and HR advisory services, is thrilled to announce its inclusion in HRO Today's 2023 RPO Baker's Dozen Customer Satisfaction Ratings. This marks the seventh consecutive year that LevelUP HCS has earned a spot on this esteemed list, a testament to our organization's unwavering commitment to excellence. Notably, LevelUP is the only Minority Business Enterprise (MBE)-Certified organization to feature on this list.

The annual RPO Baker's Dozen customer satisfaction ratings provide valuable insights into the Recruitment Process Outsourcing (RPO) industry, gathered from feedback shared by RPO service buyers. This recognition underscores LevelUP's unwavering commitment to client satisfaction, evaluated across important dimensions such as the breadth of service, size of deal, and quality of service.

“Our presence in the annual RPO Baker's Dozen Customer Satisfaction Ratings reflects our commitment to exceptional client service,” said Curtis Grajeda, Founder and Managing Partner of LevelUP HCS. "Our commitment to DE&I influences every aspect of our organization and how we serve our clients.  Clients choose to work with us because they value our dedication to promoting diversity, respecting unique differences, and celebrating varied experiences."

The 2023 Baker's Dozen ranking follows a string of successful accomplishments for LevelUP. Earlier this year, Everest Group recognized LevelUP HCS as a Major Contender in the global, North American, and EMEA RPO markets. Additionally, LevelUP HCS proudly secured a place on ClearlyRated's 2023 Best of RPO™ Award list.

View the complete HRO Today 2023 RPO Baker's Dozen list here.

About HRO Today and the Baker's Dozen

Baker's Dozen Methodology

HRO Today's Baker's Dozen Customer Satisfaction Ratings rely exclusively on feedback from service buyers, not HRO Today staff opinions. Feedback is gathered annually through online surveys distributed directly to buyers and indirectly via service providers. Data from providers with significant sample sizes are analyzed in three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm, weighted by question and category importance, scores are calculated for each subcategory and an overall score. HRO Today only intervenes by discarding incomplete surveys or those outside the normal distribution. 

About HRO Today

HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere in the HR industry. Their magazines, web portals, research, e-newsletters, events, and social networks reach senior-level HR decision-makers with rich, objective, game-changing content. HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider. For more information, visit hrotoday.com.

To see the Baker’s Dozen rankings from previous years, visit this link.

About LevelUP Human Capital Solutions

LevelUP Human Capital Solutions was founded in 2012 with the mission to modernize talent acquisition. We provide customized, sustainable, and DE&I-focused solutions to our clients that promote a true partnership utilizing agency search techniques, innovative technology, and enhanced brand management to deliver unparalleled client service and measurable results.

Since our first client engagement, we have grown to provide talent solutions across the globe and support some of the best-known companies within technology, ad technology, fintech, wellness, financial services, management consulting, production, data and analytics, retail, biotechnology, and healthcare.